Refund policy

1. Returns

You may request a return within 30 days of receiving your order, provided the product meets the return conditions outlined below.

2. Return Conditions

To be eligible for a return, the product must be unused, in its original condition, and preferably in its original packaging, with all included accessories.

Products that are damaged, defective, or incorrect upon arrival may qualify for a return, replacement, or refund.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include your order number, a brief description of the issue, and clear photos of the product and packaging, if applicable. Our team will review your request and help find an appropriate solution.

4. Refunds

Once your return request has been reviewed and the returned product has been received and inspected, we will notify you of the refund decision.

If approved, your refund will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to make the funds available.

5. Return Shipping

For returns due to a change of mind, the customer may be responsible for return shipping costs. If the product arrives damaged, defective, or incorrect, please contact our support team for assistance with the return arrangements.

6. How to Request a Return

To request a return or refund, contact our customer support team with the following information:

• Your order number
• Your full name
• The reason for your return
• Photos of the product, if damaged or incorrect

Please wait for instructions from our team before sending any item back.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Email: support@cuteeggs.com

Our customer support team will be happy to assist you.