Privacy policy

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect certain personal information, including:

• Your name and contact details
• Your email address and phone number
• Your billing and shipping address
• Order details and purchase history
• Payment-related information processed by our payment providers
• Technical information, such as your IP address, browser type, and device information

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide customer support
• Send order confirmations and important updates
• Improve our website, products, and shopping experience
• Prevent fraud and protect our store
• Send promotional communications where permitted by law and, where required, with your consent
• Comply with applicable legal obligations

3. Sharing Your Information

We may share relevant information with trusted third-party service providers when necessary to operate our store. These may include payment processors, shipping and delivery partners, website hosting providers, analytics services, and customer support tools. We do not sell your personal information to third parties. Information may also be disclosed when required by law or to protect our legal rights.

4. Payment Security

Payments made through our store are handled by third-party payment providers. Your payment information is processed according to their security and privacy practices. CuteEggs does not intentionally store full payment card details on its own servers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website activity, and improve your shopping experience. Some cookies may be provided by third-party services. Where required by law, we will request your consent before using non-essential cookies. You can also manage cookies through your browser settings.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing support, meeting legal and accounting obligations, resolving disputes, and enforcing our agreements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal requirements
• Object to or request restriction of certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise any applicable rights, please contact us using the email address below.

8. Data Protection

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies. We encourage you to review their policies before providing personal information.

10. Children's Privacy

Our store is not intended to knowingly collect personal information directly from children who are not permitted to use online shopping services under applicable laws. If you believe a child has provided us with personal information, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be published on this page with the revised effective date, where applicable.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our support team.

Email: support@cuteeggs.com